Mission for 2025

Transparency

We believe in complete transparency throughout every project. Our clients receive clear documentation, detailed reporting, and open communication at every stage of the installation process.

Reliability

Our installations are designed for long-term stability and performance. We use certified procedures and quality control measures to ensure every system operates reliably for years to come.

Security

Security and compliance are fundamental to our operations. We implement industry-standard security measures and ensure all installations meet regulatory requirements for data protection and system integrity.

Company History

2016 – Foundation

NorthBridge IT Systems was established with a focus on providing professional IT installation services to businesses in the western United States. Our initial operations centered on hardware installation and software configuration for small and medium-sized businesses.

2019 – Expansion

We expanded our service offerings to include cloud platform setup and remote IT support. This expansion allowed us to serve clients across multiple states and establish partnerships with leading technology vendors.

2022 – Certification

We achieved key industry certifications and compliance standards, strengthening our position as a trusted IT services provider. Our team completed advanced training programs and implemented enhanced quality control procedures.

2025 – Service Updates

We continue to evolve our services to meet the changing needs of modern businesses. Our focus remains on transparency, reliability, and security, with expanded capabilities in IT integration and maintenance services.

Management Overview

Operations Director

Operations Director

Oversees all installation projects, ensuring quality control, compliance, and timely completion. Responsible for coordinating technical teams and maintaining service standards across all client engagements.

Technical Lead

Technical Lead

Manages technical implementation, system architecture, and integration processes. Ensures all installations follow industry best practices and meet client specifications.

Compliance Manager

Compliance Manager

Maintains regulatory compliance, certification standards, and documentation requirements. Ensures all projects meet legal and industry-specific compliance standards.

Core Values

Consistency

We deliver consistent quality and service standards across all projects, regardless of size or complexity.

Ethics

We conduct business with integrity, honesty, and ethical practices in all client interactions and business operations.

Compliance

We maintain strict adherence to regulatory requirements, industry standards, and certification protocols.

Precision

We pay attention to detail and ensure accuracy in every aspect of installation and configuration work.

Respect for Clients

We value our clients' time, resources, and business objectives, treating every engagement with professionalism and respect.

Operational Approach

Planning

We begin every project with comprehensive planning, including requirements analysis, system design, and timeline development. This phase ensures all stakeholders understand the scope and objectives.

Preparation

Thorough preparation includes equipment procurement, system configuration planning, and team coordination. We ensure all resources are ready before beginning installation work.

Technical Implementation

Our certified technicians execute installations following documented procedures and quality standards. Every step is performed with precision and attention to detail.

Official Certifications

NorthBridge IT Systems maintains current certifications and compliance with the following standards:

  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • CompTIA Security+ Certification
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • AWS Certified Solutions Architect
  • HIPAA Compliance Certification
  • ISO 27001 Information Security Management
  • Business License - State of California
  • General Business Liability Insurance

Verified Partners

Technology Vendors

We maintain partnerships with leading technology vendors including Dell, HP, Cisco, and Microsoft. These partnerships ensure access to genuine equipment and software, along with vendor support and warranty services.

Cloud Service Providers

Our verified partnerships with AWS, Microsoft Azure, and Google Cloud Platform enable us to provide comprehensive cloud setup and integration services with direct vendor support.

Software Licensing Partners

We work with authorized software licensing partners to ensure compliance and proper installation of business software, operating systems, and enterprise applications.

Workplace & Office

Office Environment
Team Workspace
Technical Workspace

Our office environment is designed to support collaborative work and technical excellence. The workspace includes dedicated areas for project planning, technical testing, and client consultations.

Our team environment emphasizes professionalism, knowledge sharing, and continuous improvement. We maintain a structured approach to project management while fostering innovation and technical expertise.

The office serves as our operational base for coordinating installations across the United States, with remote support capabilities and on-site service teams ready to assist clients nationwide.

Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing and using the NorthBridge IT Systems website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this website and our services.

2. Services Description

NorthBridge IT Systems provides IT installation, software setup, cloud platform configuration, and related technology services. Our services include but are not limited to:

  • Hardware installation and configuration
  • Software deployment and setup
  • Cloud platform integration
  • On-site engineering services
  • Remote IT support
  • System integration and maintenance

3. Service Agreements

All service engagements are subject to separate written service agreements that specify the scope of work, timelines, pricing, and terms specific to each project. These Terms of Service apply in addition to any specific service agreements.

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate information about their IT requirements
  • Ensuring access to facilities and systems as needed for service delivery
  • Obtaining necessary licenses and permissions for software and equipment
  • Backing up data before any installation or configuration work
  • Complying with all applicable laws and regulations

5. Service Delivery

We strive to deliver services according to agreed timelines and specifications. However, service delivery may be affected by factors beyond our control, including but not limited to:

  • Client-provided information or access delays
  • Third-party vendor delays
  • Unforeseen technical complications
  • Force majeure events

6. Payment Terms

Payment terms are specified in individual service agreements. Generally:

  • Payment is due according to the schedule specified in the service agreement
  • Late payments may incur additional fees
  • Services may be suspended for non-payment
  • All prices are in US dollars unless otherwise specified

7. Warranties and Limitations

We provide services using professional standards and industry best practices. However:

  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for issues arising from client-provided equipment or software
  • Our liability is limited to the value of services provided
  • We are not liable for indirect, incidental, or consequential damages

8. Intellectual Property

All documentation, reports, and materials created by NorthBridge IT Systems remain our property unless otherwise specified in a service agreement. Clients receive usage rights for materials created specifically for their projects.

9. Confidentiality

We maintain confidentiality of client information and business data. We do not disclose client information to third parties except as required by law or with client consent.

10. Compliance and Regulations

We comply with applicable laws and regulations in the jurisdictions where we operate. Clients are responsible for ensuring their use of our services complies with all applicable laws, including data protection and privacy regulations.

11. Termination

Either party may terminate a service agreement in accordance with the terms specified in that agreement. Upon termination, clients remain responsible for payment for services rendered up to the termination date.

12. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in San Francisco, California, in accordance with California law.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms of Service, please contact us:

NorthBridge IT Systems
410 Townsend St
San Francisco, CA 94107, USA
Phone: +1 (415) 842-67-81

Privacy Policy

Last Updated: January 2025

1. Introduction

NorthBridge IT Systems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address
  • Business Information: Company name, job title, and business address
  • Service Information: Details about your IT needs, project requirements, and service inquiries
  • Technical Information: Information about your IT infrastructure, systems, and technical requirements

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and service requests
  • Communicate with you about services, projects, and updates
  • Process transactions and manage service agreements
  • Comply with legal obligations and regulatory requirements
  • Protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business, conducting our services, or serving our clients
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and user experience. For more information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NorthBridge IT Systems
410 Townsend St
San Francisco, CA 94107, USA
Phone: +1 (415) 842-67-81
Email: privacy@northbridgeitsystems.com